Save time and money with online bill pay
Lakewood residents have been making service requests, signing up for recreation classes and getting parking permits online for years. They also have the convenience of paying their city trash and water utility bills online if they want. Over 6,500 residents are using the new online payment option.
The City of Lakewood optional online bill payment service is free to customers and covers bi-monthly refuse pickup and water charges. Residents can self-enroll for the secure service at www.lakewoodcity.org/onlinebillpay and begin paying with either a debit or credit card or checking account.
The environmentally-friendly system lets customers set up automatic payments, “go paperless,” and save on postage and trips to city hall. “This is part of our continual effort to enhance customer service, which is a core Lakewood value,” said City Manager Thaddeus McCormack.
“Even with the expansion of online services, residents can still call city staff at 562-866-9771, extension 2140, or come in to get one-on-one personalized help. And, if they wish, residents can continue to receive and pay their utility bills through the mail or in person.”
The online payment service is similar to others that consumers regularly use, with features for paying by ACH debit card, Visa and MasterCard or by checking account. New users just need to follow instructions at www.lakewoodcity.org/onlinebillpay to register an account and start making payments.
Once registered, Lakewood customers will receive e-mail notifications of bills as well as due-date information. Questions, comments or concerns can be made online, or by calling city staff at 562-866-9771, extension 2630. Normal business hours are Monday through Thursday, from 7:30 a.m. to 5:30 p.m., and 7:30 a.m. to 5:00 p.m. on alternate Fridays, excluding holidays. City hall is closed on alternate Fridays. Messages left will be answered by city staff on the next business day.